Terms & Conditions

By proceeding with your order, you, the customer, understand and agree to the following terms and conditions as well as our returns & refunds policy:

Terms & Conditions

  • Product colours may vary slightly from what are pictured in our pages, due to lighting and processing of images, varying outputs from different monitors and displays, as well as other factors.
  • Measurements may vary slightly, between 1-3cm, due to angled and rounded edges of woven craft. Listed height measurements for products do not include length of handles where present.
  • Items are shipped out within 2 working days after payment is made.
  • We, the seller, are ONLY responsible for delivering you your purchases either with items bubble-wrapped and packed in flyer bags for local courier options, or in unlined and unpadded reused cardboard boxes (with very slight allowance in spacing in case of minor dents to the box inflicted during the shipping process) for larger items via local courier.
  • We, the seller, are unable to accommodate specific requests for delivery, such as delivering on specific days or specific times, or for specific delivery instructions such as calling beforehand, or placing items over the gate, etc.
  • We, the seller, are NOT responsible for any damage, loss or theft of your purchases occurring during the shipping process. You may contact the relevant shipping company in such event for claims or compensation.
  • For orders where Self-Pickup is selected, pickup will be from our home in Tanjung Bungah, Penang. Address will be given.
  • Self-Pickup option is only available for pickup within 30 days from order date. Pickup time and date is subject to availability and is to be agreed upon beforehand.
  • Orders with Self-Pickup option will not be packed in any packaging.
  • We do not offer any warranties or guarantees on damage, malfunction or wear and tear incurred during use of purchased products.
  • In the event of any disputes or legal issues arising from your purchase or use of products purchased from us, laws and regulations current in Malaysia at time of aforesaid disputes or legal issues shall prevail.

Returns & Refunds

See here for our returns & refunds policy.