Shipping

Our online store caters to customers from across Malaysia (both East and West) and Singapore, as well as customers from a selection of countries worldwide. We provide 2 options for you to get hold of your purchases, depending on where you are or where you want the bags to be shipped to:

Pos Malaysia (Domestic Parcel)

We utilise the services of Pos Malaysia to send out your purchases to you. The cost of shipping will be calculated at checkout. Items are shipped out within 2 working days after payment is made, and is usually delivered within 3-14 working days after shipment is sent out (average 4-6 days for West Malaysia). Tracking code will be provided.

“Why not use Poslaju? Or use courier lah! Cheap what!”
Many Malaysians still do not know that Poslaju and courier companies charge based on volumetric weight i.e. the bigger the item, the higher the cost, even if actual weight is very low. So don’t get excited the next time you see a special rate of RM5.00/kg for some courier company or Poslaju. It is volumetric weight!

1. Penan bags and baskets are BIG items, even though very light.
Except for clutches, most bags and baskets are BIG items, even though very LIGHT. When you order clothes or gadgets or accessories online, most of them are packed much smaller than the packaging size of a Penan bag. Your Penan bag or basket cannot be folded or bent for postage without damaging them. 

2. We ship in cardboard boxes, not plastic sleeves, to try our best to protect your bags and baskets!
We insist on shipping bags and baskets in cardboard boxes to avoid damaging or warping your purchases – we are pretty sure some of you have had bad experiences with damaged or warped bags right? Due to the vastly differing dimensions of our bags, and the different combinations customers buy, sometimes bags cannot be stacked into one another and need to be put side by side or in different boxes. Due to the same reason, we also cannot always have a suitable box, despite keeping so many different sizes, and sometimes the best fit we have with us or we are able to find from the box shop will be bigger than your items, leading to you paying for excess volumetric weight, which you will not be happy about and which we feel is unfair to you.

Pos Malaysia (International Air Parcel)

For international addresses, we also utilise Pos Malaysia’s services to send out your purchases to you. The cost of shipping will be calculated at checkout. Items are shipped out within 2 working days after payment is made, and depending on the destination, are usually delivered within 5-15 working days after shipment is sent out. Tracking code will be provided. For international deliveries, we attach your invoice with details of items purchased as well as shipping costs in a clear sleeve taped to the box/boxes containing your items.

You are solely responsible for all import clearance requirements, as well as any excise duties and other levies which might be incurred by your country’s authorities. Please do your due diligence before proceeding with your order, and feel free to consult with us if you have any additional requirements for your postage.
– For Singapore customers, from what we have managed to find out, duties or GST will be levied if your total purchase plus shipping exceeds the equivalent of S$400.
– For Australian customers, kindly note restrictions on importation of any wood or other plant-based material, such as the rattan or bamboo components on some of our products.
– Some countries might have protection policies which result in levies on the importation of plastic products as well as handicraft.